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Camera / Microphone not found

What to do if the Video Recorder cannot find a camera or microphone

Written by Florian Gerstner

The Video Recorder cannot find any devices even though you are sure they are connected? Then you have come to the right place!

No camera / microphone found

Check whether your devices are actually connected

  • Do they have lights that should be on?

  • Can you access them using another program? (e.g. a camera app)

  • Does the device need to be switched on?

  • Does the device work on another computer?

Check the system settings

If everything else works, your browser may be blocked from accessing cameras and microphones entirely.

You can usually find this setting in the category "Security" or "App permissions". Check whether your browser is listed among the allowed programs or whether you need to enable it.

MacOS

Open Settings and go to Privacy & Security.

Look for the Microphone or Camera option.

Make sure your browser is enabled:

Once you have enabled it, quit it completely and reopen it (you will receive a prompt to do so).

Check whether your device requires special settings

  • Your device may not be Plug&Play compatible and may require special driver software

Windows

In Microsoft Windows, it may be necessary to restart the device after the initial configuration.

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