Under Additional Prompts in the AI Concierge, you can control the AI's behavior and tailor it for different use cases.

Three predefined categories are available to help you get started:

You can also create custom categories at any time if you need additional structure.

To create a new additional prompt, first open the desired category. Then click “Add Additional Prompt”, enter a name for the prompt, and define the prompt content.

An additional prompt is a short instruction for the AI Concierge. You can use it to define how the AI should respond or behave in specific situations.

Within an additional prompt, you can also:

You can also define conditions for each additional prompt.

This lets you specify when a prompt should be active. For example, you can use this to control the AI Concierge:

This allows you to flexibly determine which instructions should be considered in each situation.

In the Communication Style category, you define how the AI Concierge communicates with your members.

This category helps keep the AI's general writing style and behavior consistent.

For example, you can specify whether the AI should respond in a casual, friendly, direct, or particularly professional manner.

In the Limitations category, you define what the AI Concierge should not do.

This allows you to define clear boundaries and guidelines for the AI.

Typical examples include:

This ensures that the AI Concierge only operates within the parameters you define.

In the Escalations category, you define when a request should be escalated.

This is particularly helpful when the AI Concierge reaches a point where an automated response is no longer sufficient.

Typical use cases include:

In this category, you can use Agent Actions to:

This ensures that important situations are not overlooked and can be addressed in time.

If you have any further questions, please contact our support team through the Help Center in the bottom left. We usually respond within 5 minutes on business days between 09:00 and 17:00.