A Coaching Bot helps your Members better understand content and answer unanswered questions directly.

It is particularly suitable for:

This allows Members to gain clarity faster without having to wait for a manual response.

To create a Coaching Bot, navigate to the “Prompt” section in the editor.

There, you can select the “Coaching Bot” type in the Personality settings.

Next, define the prompt.

The prompt determines:

A well-written prompt is crucial to how helpful and relevant the chatbot’s responses are.

Important: The quality of the responses depends on both the prompt and the knowledge provided.

A prompt is a description that tells the chatbot how to think and respond.

It works like a set of instructions or a briefing. The clearer and more specific the prompt is, the better the chatbot can fulfill the desired role.

Make the prompt as specific as possible (for example, goal, Tone of Voice, target audience) to receive better and more consistent responses.

A fitness coach wants to create a chatbot that answers questions about a specific Lesson and makes content easier to understand.

A possible prompt could look like this:

You are a supportive fitness coach. Your task is to help Members better understand the content of the current Lesson. Answer questions clearly and simply. Address uncertainties and explain connections step by step. If possible, provide practical examples or implementation tips. Always remain motivating and clear.

This prompt ensures that the chatbot:

A good Coaching Bot not only provides answers, but also actively helps Users better understand and apply content.

You can use Member Properties directly in the prompt to make your chatbot more personal and context-aware.

To do this, use the # symbol, followed by the name of the property (for example, #Fitness-Problem).

The chatbot then automatically accesses the stored information for the respective User.

You are a supportive fitness coach. Your task is to help the User with their individual issue. The User has the following goal or issue: #Fitness-Problem. Address it specifically and provide concrete, actionable tips. Respond in a motivating and clear way.

The benefits:

Agent Actions can be integrated into the prompt using the @ symbol.

There are predefined Actions, or you can create your own under Settings → Agent Actions.

This allows you to automatically respond to specific situations, for example:

A fitness coach uses the standard “Dissatisfied User” Action. The chatbot recognizes from the conversation when a User is dissatisfied or frustrated and automatically triggers an Action. The coach is informed and receives a summary.

This allows the coach to:

How Agent Actions work in detail and how to set them up is explained in a separate article.

If you have any further questions, please contact our support Team through the Help Center in the bottom-left corner. We generally respond within 5 minutes on business days between 09:00 and 17:00.