General overview:
LS Intelligence includes various AI-powered features within the platform that can generate intelligent answers to questions based on your Course content. This includes both the AI Concierge and AI Agents.
The AI Concierge serves as a global assistant for general questions and guidance within the platform. AI Agents, on the other hand, are designed specifically for certain use cases.
AI Agents are intelligent, conversational assistants that support users within the platform. Unlike static content, they respond dynamically to input, ask follow-up questions, and help users better understand, structure, or work through information.
Depending on the use case, AI Agents can take on different tasks:
Guide users through processes
Help formulate answers
Capture structured information
All LS Intelligence components share the same goal: to provide users with context-specific support and make interactions more efficient and intuitive.
What types of AI Agents are available?
There are two basic types of AI Agents in the platform, which differ in how they are used:
1. AI Concierge (global AI Agent)
The AI Concierge is a central assistant that is available at any time within the platform. It serves as the first point of contact for users and provides support with general questions, content, and guidance.
The AI Concierge is not tied to a specific process and can be used flexibly across different contexts.
2. Chatbots (process-based AI Agents)
Chatbots are configured specifically for certain use cases and integrated into specific workflows. Unlike the AI Concierge, they are focused on a specific task or interaction.
There are two types of chatbots:
Coaching bot → Supports open, conversational interactions
Form assistant → Guides users through structured input
You can find more details about the individual chatbot types in the respective articles.
How to manage AI Agents
All AI Agents can be managed centrally from the AI Features section in the sidebar. There, you can configure, activate, and customize the different Agents for your use cases.
Requirements for use
Before using an AI Agent for the first time, a one-time notice appears to activate the required permissions.
To use AI Agents, the following access permissions must be activated:
OpenAI access: Enables the basic functionality of AI Agents, as content is processed through OpenAI. Without this activation, no answers can be generated.
Vertex AI access: Supports the quality and stability of results through additional infrastructure. This ensures more reliable processing and better performance.
Both options are required to ensure optimal functionality and user experience for AI Agents.
If you want to disable the AI features later, you can do so under Settings → AI Features & Transcripts → Disable LS Intelligence.
View a user's AI activity
You can centrally view all AI interactions of a specific user. This helps you better understand their behavior and make targeted improvements.
Accessing the user view
You can open the Member Pop-up from different locations:
by clicking a user's name in the Member overview
directly from a chat using the user button in the detail view
“AI Agents” tab
In the Member Pop-up, you will find the “AI Agents” tab.
There, you can view an overview of all conversations this user has had, both with AI Agents and with the AI Concierge.
What information is displayed?
Within the tab, you can:
open individual chats directly and switch to the detail view
edit the relevant chatbot or AI Concierge using the three-dot menu
This gives you a quick overview of all AI activity for a user.
Why is this helpful?
This view allows you to:
understand how users interact with your AI features
analyze specific conversations
identify opportunities for improvement
This enables you to further develop your AI Agents and the AI Concierge in a targeted way.
If you have any questions, please do not hesitate to contact our Support Team in the Help Center at the bottom left. We generally respond within 5 minutes on weekdays from 09:00 to 17:00.